Update date：2018.4
Come into force date：2018.5
So
you have purchased our INFO_REPLACESmart device hardware and are starting to use the INFO_REPLACE Smart device software and
all its functionalities! Any information you share with us (e.g. for creating a INFO_REPLACE Account) will help us to
provide you with services related to INFO_REPLACE Smart device and to improve them to make them even better. We explain
here our ways of collecting and using information, and how we protect your privacy. In this privacy policy,
“personal data” means information that can be used to identify an individual, either from that information alone,
or from that information and other information we have access to about that individual. We collect both personal
and non-personal data to enable and facilitate the best user experience possible
What
information is collected and how do we use it?
In
order to provide our services to you, we will ask you to provide necessary personal data that is required to
provide those services. If you do not provide your personal data, we may not be able to provide you with our
products or services.
INFO_REPLACE
Account Information
Personal
data that are collected while creating a INFO_REPLACE Account may include PII information like your email address or
mobile phone number. These information help to activate, manage and get service of INFO_REPLACE. Your nickname,
country and time zone will be connected to your account so that you can visit our product and service
conveniently.
User
Mobile Phone Information
Your
device model, operation system, unique device identifier, IP address, INFO_REPLACE software version number, access
type and model etc. will be collected for you can receive PUSH. And those are very necessary basic information
which we have to collect form you.
Smart
Device Information
All
the smart device information will be collected so that you can control them via APP remotely.
Picture/video
The
picture or video acquired by your camera will be collected and they are used to afford mobile monitoring and
alarm service to you.
Infrared
Information
Your
infrared remote control information will be collected and it will enable you to control another infrared
equipment by App.
User
scenario
While
you use functions like scenario, automation and so on, we will collect your setting information which support to
afford intelligent scenario service to you.
How
the Personal Data is used
You
can use what we collected to control smart devices you have purchased form us.
To
provide you with our products and services, processing your orders, performing contractual obligations between
you and us, to ensure the functions and safety of our products, to verify your identity, to prevent and trace
fraudulent or inappropriate usage.
To
develop our products and services, together with general and statistical information.
To
communicate with you, including providing you with notifications on products and services that are updated or
launched.
To
provide marketing and promotional materials to you on our products and services (please note that you may
unsubscribe anytime).
To
personalise product design and to provide you with services tailored for you, for example, recommending and
displaying information and advertisements regarding products suited to you, and to invite you to participate in
surveys relating to your use of INFO_REPLACE Smart device.
To
conduct investigations regarding our products and services.
To
provide maintenance services, monitor software licenses, to improve our products or analyse the efficiency of
our operations.
Who
do we share your information with?
Unless
we tell you in this privacy policy, we will keep your personal information confidential. Disclosure may include
the scenarios listed in this section below. In each case described in this section, you can be assured that
INFO_REPLACE will only share your personal data in accordance with your consent. You should know that when INFO_REPLACE
shares your personal data with a third party under any circumstance described in this section, INFO_REPLACE will ensure
that the third party is subject to practices and obligations to comply with the relevant data protection and
privacy laws of your country.INFO_REPLACE will contractually ensure compliance by any foreign Third Party Service
Providers with the privacy standards that apply in your home jurisdiction.
Disclosure
to INFO_REPLACE group companies and Third Party Service Providers
In
order to conduct business operations smoothly, the INFO_REPLACE entity which collects your personal data may disclose
your personal data from time to time to other INFO_REPLACE group companies (in communications, social media,
technology or cloud business), or our third party service providers which are our mailing houses, delivery
service providers, telecommunications companies, data centres, data storage facilities, and customer service
providers, agents, related corporations, and/or other third parties (together “Third Party Service Providers”).
Such Third Party Service Providers would be processing your personal data on INFO_REPLACE's behalf or for one or more
of the purposes listed above.
Personal
data will only be shared by INFO_REPLACE to provide or improve our products or services and will not be shared for
use for marketing purposes.
Disclosure
to Others
INFO_REPLACE may
disclose your personal data without further consent if required or permitted by law in the following cases:
cases
in which the disclosure is required or authorized based on the applicable laws and/or regulations;
cases
in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of the
individual or another individual;
cases
in which the disclosure is necessary for the prevention of crime or legal proceedings;
cases
in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be
obtained in a timely way;
cases
in which the disclosure is necessary for any investigation or proceedings;
cases
in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written
authorisation signed by the head or director of that law enforcement agency, or a person of a similar rank,
certifying that the personal data is necessary for the purposes of the functions or duties of the officer;
and/or
cases
in which the disclosure is to a public agency and such disclosure is necessary in the public interest.
Other
Information
We
use statistical data that does not specifically identify you (non-personal data) to help in our operations and
improve our products and services and provide a better user experience for you. Here are some of the non-personal
data we may collect and how we use them:
When
you create a INFO_REPLACE Account, download our software, register in our e-commerce website, participate in online
surveys or interact with us in other ways, we may collect your language preferences, postal code, area code
number and time zone in which you use our products and services, and your profession.
When
you opt-in to participate in our User Experience Improvement Program, we may gather statistics relating to your
use of our products functions, on an anonymous basis. This may include information relating to your use of our
official website, products and services. If there is an abnormal shutdown or breakdown, we may collect
information relating to your mobile device to diagnose the problem.
When
you use our services or functions that are based on location information, e.g. carry out a location search, take
advantage of advertising, use weather functions, access information based on maps, etc., we may collect your
geographical information.
When
you use our website, online services, interactive applications, email messages and advertising, we may use
cookies and other technical elements (e.g. pixel labels) to collect and store non-personal data. These enable us
to provide you with a better experience and improve our overall service quality, e.g. in saving your preferred
language settings, sending emails in a readable format, to determine whether the emails have been opened or not,
etc.
When
you use the Internet browser in using our products and services, we may collect log information, e.g. IP
address, browser type, language, reference source, operating system, date and time marking and click rate data.
When you first use and activate your INFO_REPLACE Smart device, the device’s unique identification code and
approximate geographical information may be collected.
Delete
Information
As
you like，you can delete all the following information via“Profile - Personal center — Terminate the account”
INFO_REPLACE
Account Information
User
Mobile Phone Information
Smart
Device Information
Picture/video
Infrared
Information
User
scenario
If
your APP version is before 3.2,you can contact us via MAIL_REPLACE for
help.
Transfer
Your Information
If
you need to transfer information in your account,please contact us via MAIL_REPLACE
Your
option
You
have confirmed that you have read, understand and receive all the content of this privacy policy before you agree
or in other ways to use the services from INFO_REPLACE. Once you use this service, you agree to all the provisions of
this personal information policy.If you do not agree with this personal information policy, you shall not use the
service provided by us.
Information
Safety Safeguards
Various
preventive measures will be taken to protect your personal information from loss, theft and misuse, as well as
unauthorized access, disclosure, alteration or destruction. In order to ensure the security of your personal
information, our company has strict information security regulations and procedures, and has a dedicated
information team to strictly implement the above measures within the company.
Information
retention period
We
will retain your information for the period necessary to achieve the purposes set out in this personal information
protection policy, unless required or permitted by law to do so for a longer period.
Complaints
and feedback
If
you have any questions or concerns about our personal information policy or data processing, just let us know by MAIL_REPLACE
Policy
update
We
may revise and update this policy at any time and issue a notice on the website 30 days in advance.if you continue
to use the related services of the INFO_REPLACE smart platform on the date when the amendment update officially takes
effect, you will be deemed to agree to our revision update.